Policies
Cancellation Policy
How cancellations, changes and refunds are handled for custom cake orders.
Last reviewed January 1970
Notice required
Customers must provide at least 24 hours' notice when cancelling an order.
Deposits and refunds
Deposits and other payments are non-refundable for change-of-mind cancellations, except where a refund, replacement or other remedy is required under Australian Consumer Law.
Because custom cakes involve ingredients, preparation time and personalised materials, amounts already spent or work already completed may be taken into account where permitted by law.
How to cancel
To cancel or change an order, contact Sweet Moments by Amanda as soon as possible using the details on the contact page.